Billing is the plan you are on and the credits that plan includes. Kaer is prepaid: when your credits run out, work pauses and Kaer asks you to top up. Usage never charges your card on its own.
Compare plans
| Plan | Price | What you get |
|---|---|---|
| Starter | Free | 3 messages every day, 1 GB storage, all core areas |
| Kaer Now | $7.99 a month | 800 credits a month, 1 AI assistant, a Kaer inbox (100 emails a day, 500 MB), email support |
| Core | $15 a month | 2,000 credits a month, a Kaer inbox, 10 GB storage, connectors and data sources, email support |
| Pro | $43 a month | 4,300 credits a month, a Kaer inbox, 40 GB storage, priority compute and support, higher rate limits |
| Max | $99 a month | 9,900 credits a month, a Kaer inbox, 150 GB storage, the highest self-serve limits, more parallel work |
| Enterprise | Custom | A custom credit pool, SSO / SAML, audit log, DPA and more seats |
Current prices and features are on kaer.ai/pricing. Enterprise is arranged with the team through kaer.ai/contact.
Before you begin
- Starter needs no card.
- Paid plans are paid by card through Stripe. Visa, Mastercard, American Express and debit cards are accepted.
Upgrade your plan
Open Billing
Go to Settings → Billing, or choose Subscriptions in the account menu.
Choose a plan
Choose Upgrade or Change plan and pick the plan you want.
Pay
Finish checkout. Stripe's checkout page shows the exact amount before you pay.
Upgrades take effect straight away, with prorated billing. Downgrades take effect at the start of your next billing cycle.
Pay yearly
Choose Switch to yearly on the Billing page. A yearly plan is invoiced for ten and a half months and gives you twelve months of service and credits, so one and a half months are free.
How credits work
- Your plan's credits renew at the start of each billing cycle.
- Plan credits that you do not use do not roll over. Your balance resets to the plan's monthly amount.
- Top-up credits carry over until they are spent.
- Work draws credits by how long it runs and how complex it is. Live workflow runs bill as each step runs; test runs are free.
- When credits run out, work pauses until they renew or you add more. It does not bill your card.
Add more credits
Buy a top-up
Top up manually at any time from the Billing page.
Add credit packs to your plan
On a paid plan, add packs under Credit packs per month. Each pack adds 1,000 credits a month for $10. Reducing packs credits the unused time against your next invoice.
Turn on automatic top-up
Open automatic top-up
On the Billing page, find Automatic top-up. It is off by default.
Set the trigger
Choose the balance that triggers a purchase in When balance falls below, and the amount added each time.
Set a ceiling
Set a Monthly cap, the most automation may spend in a month.
Save
Choose Save top-up rules.
See what you have used
Settings → Usage shows what you have spent and where: by model, by surface and by day. Change the window to the last 7, 30 or 90 days. The Dashboard shows the same figures in less detail.
Find invoices and payment methods
On the Billing page:
- Invoices lists what was billed. Choose Open receipt to see one.
- Payment methods lists your cards. To remove the default card, make another card the default first.
- Manage subscription opens the billing portal.
Common questions
Is there a free trial of a paid plan?
Yes, on Kaer Now with monthly billing. New accounts can start a 7-day free trial. It needs a card, and the first month after it is $5. After that, Kaer Now is $7.99 a month. Core, Pro and Max have no trial.
What happens if I run out of credits mid-task?
Work pauses. Kaer stops and asks you to top up. Add credits, or wait for your plan to renew, and carry on.
How does team billing work?
Each workspace bills on its own plan. For multi-seat teams, SSO and volume pricing, contact the team about Enterprise. See Team.
Troubleshooting
Work stopped: out of credits
Add a top-up or credit packs on the Billing page, or wait for your plan to renew. Turn on automatic top-up so it does not happen again.
A charge looks wrong
Do not retry the payment. Write to Help with the invoice date.
"Couldn't start checkout"
Try again in a moment. If it keeps failing, contact Help.