Use this page when the guide does not answer your question, something looks broken, or a page here does not match what you see in Kaer.
Find an answer yourself
- Search this guide with ⌘K (Ctrl+K on Windows).
- Ask the docs assistant with ⌘/ (Ctrl+/ on Windows). It answers from this guide and public kaer.ai pages, with links to the source.
- Check kaer.ai/status if the whole app seems down.
Submit a request from Kaer
Open Support
Go to app.kaer.ai/app/support, or choose the help button at the bottom of the rail to report a bug or suggest a feature.
Describe the problem
Say what you were trying to do, what you already tried, and roughly when it happened.
Send it
Choose Submit request. You can have one open request at a time, so put the most important issue first.
The request shows its status as it moves, for example when it is assigned to a person for review.
Contact support by email
Write to [email protected], or use the form at kaer.ai/contact. You do not need to pick a category: sales, support and security reports all reach the right desk.
You get a confirmation straight away. A reply follows within seven working days, usually much sooner. Standard email support runs Monday to Friday, 9 am to 10 pm GMT. For urgent downtime or service issues, email [email protected] at any time.
What to include
- The workspace name.
- The area: Chat, Mail, Workflows, Billing and so on.
- What you did, what you expected, and what happened.
- The time it happened, and a screenshot from your account if it helps.